Refund & Return Policy

Order Cancellations & Refunds

We do not encourage cancellations since our team works hard to start collecting your chosen products the minute your order is placed. However, due to any extreme circumstances, if you wish to cancel your order please call or email our customer service team before the order is dispatched. We will try our best to assist you. Note that for prepaid orders, we only issue store credit that can be used to purchase products / gifts from the website for a period of 1 year from date of issue. We cannot refund the amount to your card / bank.

In case an ordered product is not available, we will reach out to you to assist you with a replacement if required immediately or let you know the estimated wait time for it’s arrival. You can also opt for store credit for the product that is unavailable. Refunds are only issued in extreme cases where we are unable to provide the product in a reasonable time period.

Product Returns

We do not accept returns unless you receive the product in a damaged condition or past its expiration date.

What if the product is received in damaged condition/ past its expiration date?

It is very unlikely that you will receive a product beyond its expiration date or in a damaged condition. If in case this happens, please email us on requests@3gsfrozen.com with your order number and a picture of the expired or damaged product and will send you a replacement at no additional cost if available or refund your money for the same. The refund will be initiated within 48 hours of the acceptance of the request and the funds should reach back to the source in 10-12 business days.